Once an order is placed, we are unable to make changes to the items in the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order:. 📧 Email: c

<h3 data-end="41" data-start="0" id="isPasted">Order Changes &amp; Address Updates</h3>Once an order is placed, we are unable to make changes to the items in the order.However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order:&#x1F4E7; Email: <a data-end="351" data-start="317" rel="noopener">customerservice@gamedaydetroit.com</a> &#x1F4DE; Phone: (248) 548-4775Address updates are not guaranteed and can only be made if the order has not yet been processed for shipping.

Can I edit or add anything to my order?

If your order status shows delivered but you haven’t received the package yet, please try the following steps:. If no one was home at the time of delivery, the carrier may have left your package in a safe location such as a porch, garage, or side doo

If your order status shows delivered but you haven&#x2019;t received the package yet, please try the following steps:<h3 data-start="246" data-end="274" id="check-around-your-home">Check Around Your Home</h3><ul data-start="275" data-end="521"><li data-start="275" data-end="423">If no one was home at the time of delivery, the carrier may have left your package in a safe location such as a porch, garage, or side door.</li><li data-start="424" data-end="521">Look around your property carefully to see if it was placed somewhere out of immediate sight.</li></ul><h3 data-start="523" data-end="572" id="check-with-neighbors-or-building-management">Check With Neighbors or Building Management</h3><ul data-start="573" data-end="749"><li data-start="573" data-end="688">Sometimes carriers leave packages with neighbors, a building concierge, or property management for safekeeping.</li><li data-start="689" data-end="749">Please check with them to see if they have your package.</li></ul><h3 data-start="751" data-end="785" id="verify-your-shipping-address">Verify Your Shipping Address</h3><ul data-start="786" data-end="918"><li data-start="786" data-end="918">Double-check the shipping address listed in your order confirmation email to ensure your order was sent to the correct location.</li></ul><h3 data-start="920" data-end="947" id="allow-additional-time">Allow Additional Time</h3><ul data-start="948" data-end="1087"><li data-start="948" data-end="1087">Occasionally, packages may be marked as delivered before they actually arrive. In some cases, delivery status updates can appear early.</li></ul><h3 data-start="1089" data-end="1114" id="contact-the-carrier">Contact the Carrier</h3><ul data-start="1115" data-end="1263"><li data-start="1115" data-end="1263">If you still cannot locate your package, please contact the shipping carrier directly for more detailed tracking information or to file a claim.</li></ul><ul data-start="1118" data-end="1403" id="isPasted"><li data-start="1267" data-end="1403">Note: If the package cannot be found, an investigation with the carrier will need to be initiated to start a lost package claim.</li></ul><h3 data-start="1405" data-end="1427" id="important-notice">Important Notice</h3><ul data-start="1428" data-end="1596"><li data-start="1428" data-end="1596">Packages stolen from the property after delivery are not covered by Gameday Detroit or the carrier. Please take necessary precautions to secure your deliveries.</li></ul> <h3 data-start="1265" data-end="1286" id="need-more-help">Need More Help?</h3><ul data-start="1287" data-end="1418"><li data-start="1287" data-end="1418">If you&#x2019;ve tried all of the above and still need assistance, please contact our <a href="https://gamedaydetroit.com/help/?hcUrl=%252Fen-US%252Fcontact">Customer Service</a> team, and we&#x2019;ll be happy to help.</li></ul>

My order was marked delivered but it’s not here.

We’re sorry to hear that you received the wrong item in your order! To help us resolve this as quickly as possible, please follow these steps:. Contact our Customer Service team with details about your order issue. Include a photo of the item you rec

We&#x2019;re sorry to hear that you received the wrong item in your order! To help us resolve this as quickly as possible, please follow these steps:<ol data-start="322" data-end="618"><li data-start="322" data-end="399">Contact our <a href="https://gamedaydetroit.com/help/?hcUrl=%252Fen-US%252Fcontact">Customer Service</a> team with details about your order issue.</li><li data-start="400" data-end="450">Include a photo of the item you received.</li><li data-start="451" data-end="519">Provide the name of the missing item(s) you were expecting.</li><li data-start="520" data-end="618">Double-check the package for any notes or packing slips&#x2014;sometimes items are shipped separately.</li></ol>A prepaid return label will be provided for you to send the incorrect item back. Please ensure all tags and stickers remain on the item, and return it in the same condition as you received it.Please note: The incorrect item must be returned before we can mail a replacement.While we will do our best to resolve the issue, we may not be able to guarantee an exact replacement if the item is out of stock. Rest assured, we&#x2019;ll work with you to find the best possible solution.

Order Inquiries

Can I edit or add anything to my order?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?